Delivery and Returns
UK mainland deliveries
|1-5 samples||£ 2.00 per tile|
|6-10 tiles||£ 12.00|
|21-100 tiles||£ 66.00|
|101-150 tiles||£ 100.00|
|150+ tiles||Contact us for large orders|
You can arrange for collection from our studio in London. To arrange this please contact us in advance.
Please ensure that you collect goods in a suitable vehicle. The tiles will need inspecting before transportation and please be aware that you transport the goods at your own risk.
Due to the nature of our business, all tiles are custom made to order and therefore we do not accept returns or exchanges.
As our handmade ceramic tiles are made to order, production can take anywhere from 4-8 weeks, depending on order size. We will be in contact throughout your order process to inform you of where your tiles are in their journey.
We ship internationally, however, postage will vary from country to country dependant on the quantity. You will be liable for the payment of any import duties and taxes incurred as well as providing the information needed to clear your goods through your country’s customs. Please contact us in advance in our contact section to arrange postage.
Due to the nature of our business, all tiles are custom made to order and therefore we do not accept returns or exchanges. Orders can be cancelled up to 24 hours after purchasing, however after this time frame the order will be started by our makers.
Upon delivery please inspect your tiles and contact us within 48 hours. If you notice any damage or discrepancies contact us with documentation of the issue so that we can arrange a replacement delivery.
The beauty of our tiles lies in the fact that they are handmade by artisans: this means that each batch has its own personality and variation. Clay is a natural and therefore variable material and variation in colour and texture can be expected. Tiles may not be perfectly rectilinear but this is one of the fantastic qualities of handmade tiles. We cannot offer replacements for items that are not broken.
Sizing referred to is variable: due to the handcrafted nature of these tiles, dimensions are approximate.
We will always do our best to ensure that glazing and shape stay as true to the original by offering photos of multiple batches. As our tiles may vary from batch to batch, it is a good idea to ensure you have extras for future replacements. Samples should be purchased within 3 months of completing your order to ensure the closest match to the clay batches.
Ceramic tiles are known to “craze” over time, which is the appearance of hairline cracks. They will still perform well and this is one of the many cherished characteristics of hand made tiles.